If they are disallowing the AOC because you had used it 4 times for that person then it was your error ... the program explicitly asks how many times you had used that credit for that person. You can amend your return to take the Lifetime Learning credit instead.
Or is the IRS asking you to provide proof of payment for the education expenses you claimed ?
If you purchased Audit Defense for your tax return, call Tax Resources, Inc. at (877)-829-9695,
or report your notice on their web site at http://intuit.taxaudit.com/. Do not contact the
IRS. Let Tax Resources contact them for you.
This is the membership email you
should have gotten: https://ttlc.intuit.com/questions/1901569-when-will-i-get-my-audit-defense-membership-kit
Also read the
member agreement at this website -https://turbotax.intuit.com/corp/auditdefense.jsp
If you
did not purchase Audit Defense:
TurboTax has a special phone number for help with IRS
tax letters, which will be easier than going through regular Customer
Support. At the page below, click on the blue button that says
"Get Help from TurboTax Support". Then it will ask you
what tax year is your letter. Then it will ask you what the letter
concerns. Then it will show you the phone number during posted business hours.
https://support.turbotax.intuit.com/irs-notice/audit-support/
Also see the following link on the IRS web site
for more help.
http://www.irs.gov/Individuals/Understanding-Your-IRS-Notice-or-Letter
