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hamfam
New Member

I just e-filed my return. When I open Turbo Tax all returns are gone. What happened to my files?

 
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2 Replies

I just e-filed my return. When I open Turbo Tax all returns are gone. What happened to my files?

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

Account Recovery

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
hamfam
New Member

I just e-filed my return. When I open Turbo Tax all returns are gone. What happened to my files?

It turns out that after I e-filed, I moved the returns into new folders so they would each have a folder with all of the supporting documents.  Once I moved the turbo tax return files out of those folders, I imagine the program could locate them and they appeared when I opened Turbo Tax, all three returns were there! The solution is to specify the location of the file when asked if you want to save it. 

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