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I haven't received my refund and it's past the estimated date to get it, and the IRS where's my refund says that they are in able to help.

 
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CassandraLO
Intuit Alumni

I haven't received my refund and it's past the estimated date to get it, and the IRS where's my refund says that they are in able to help.

Check your E-file status here - e-file status lookup tool  to ensure your return was submitted and accepted by the IRS. TurboTax tracks whether your federal tax return as been accepted or rejected, and gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. Once your federal return has been accepted by the IRS, TurboTax does not receive any updates from the IRS.

When checking the status of your refund, make sure to only enter your federal income amount, not federal and state combined. Another important factor can be if you are married filing jointly and make sure you are using the Social Security Number for the name that appears first on the return. If still no record, wait and try again. The IRS Where's My Refund? tool updates every 24 hours.

Even though the IRS issues 9 out of 10 tax refunds within 21 days, it's possible your return may require additional review and take longer to process.

For some taxpayers, PATH Act requirements and other identity-protection safeguards implemented by the IRS may account for longer wait times. (EIC or Additional Child Tax Credit)

Other things that can delay your refund include but are not limited to:

  • Liens, back taxes, or refund offsets;
  • Errors, inconsistencies, or missing information;
  • Identity fraud;
  • Form 8379, Injured Spouse Allocation, which can take 11-14 weeks to process.

Also, if you chose direct deposit, your financial institution may need another day or two to post the refund to your account, so keep that in mind.

Here is the general timeline of e-filed returns:

Transmission > Acceptance > Processing > Approval > Refund.

If it has been more than  21 days since your return has been accepted, you can call the IRS directly: 1-800-829-1040   hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

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