I haven't received my 2024 tax return yet

[trent]

Ok sorry I wasn't clear with my last message. I still haven't received my return for 2024. I e-filed and submitted early in March 2025. I have contacted them a few times and according to their records, it's now on it's 5th review on Oct 17 and each time was 120 days and now this latest one they are saying is 180 days. I have not received any information from anyone only when I contact the IRS. I have given me zero reason why other than make sure withholdings, income & W2 records all match (which they all do). On the IRS website Where's My Refund,https://sa.www4.irs.gov/wmr/results- it shows Return Received but not to Refun Approved yet. I keep getting the run around with no information to remedy or change anything. I feel like I need my tax service to help since I've seen posted where others have had to get whoever helped with their taxes to fix the situation. Please advise.

[DoninGA · Accepted solution]

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

You may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate - https://www.taxpayeradvocate.irs.gov/ or call 1-877-777-4778

[AmyC]

If you purchased audit protection, you may be able to get some help from them. The taxpayer advocate is the only other option but they are way behind as well. If you need the money to prevent losing your home or some other really unfortunate event, the taxpayer's advocate has more power.