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jcblums
New Member

I have used turbotax for the past 6-7 years to file my taxes. My tax documents have always been accessible and now they've disappeared. Where do I go to find them?

 
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SweetieJean
Level 15

I have used turbotax for the past 6-7 years to file my taxes. My tax documents have always been accessible and now they've disappeared. Where do I go to find them?

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6 Replies
xmasbaby0
Level 15

I have used turbotax for the past 6-7 years to file my taxes. My tax documents have always been accessible and now they've disappeared. Where do I go to find them?

You are probably just in the wrong account. Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.
Account recovery
<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password">https://ttlc.int...>
Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flashdrive.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
jcblums
New Member

I have used turbotax for the past 6-7 years to file my taxes. My tax documents have always been accessible and now they've disappeared. Where do I go to find them?

That was the case!  Thanks for the help...i've found my way back in to my right account.
xmasbaby0
Level 15

I have used turbotax for the past 6-7 years to file my taxes. My tax documents have always been accessible and now they've disappeared. Where do I go to find them?

Great!  You are welcome.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
SweetieJean
Level 15

I have used turbotax for the past 6-7 years to file my taxes. My tax documents have always been accessible and now they've disappeared. Where do I go to find them?

Solved in comments.

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tracycatron
New Member

I have used turbotax for the past 6-7 years to file my taxes. My tax documents have always been accessible and now they've disappeared. Where do I go to find them?

Hi my name is tracy catron i can't fing my 2018 tax document. So How do i find my 2018 documention. Please help. Thank you

DoninGA
Level 15

I have used turbotax for the past 6-7 years to file my taxes. My tax documents have always been accessible and now they've disappeared. Where do I go to find them?


@tracycatron wrote:

Hi my name is tracy catron i can't fing my 2018 tax document. So How do i find my 2018 documention. Please help. Thank you


You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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