I have two state returns on my 2017 return how do I transfer both to new computer without having to buy a state return, I already paid for it?

[Kat]

Are you working on your 2017 return now?  Or 2018?

[palmer_nyc]

I have a new computer and I am moving my 2016 2017 and 2018 TurboTax Returns from old to new; the 2017 return required I use two state tax returns; I have been able to secure one but when I try to open the the return to make sure all is well; I get a request to down;oad the second return after which they want $44.99 to do so, however I have reciept for the second state turn; also when I go to my shopping etc. I see the acknowledgement that that I purchased but there is no link to download. 

[CommunityDan]

I have a similar problem. My 2018 return has two states. I had to switch to a new computer. I've installed 2018 Turbo Tax and it automatically downloads the state I paid for (Indiana), but wants to charge me for the state (Michigan) that I downloaded for free when I did the 2018 return. I can't open my copy of the 2018 tax return. Can you help me?

[palmer_nyc]

I wish I could, by any chance when you go to https://shopping.turbotax.intuit.com/app/downloads etc. and check your downloads does it let you down load your missing state?. Does it let you download one of the states? In my case I can download NY but not GA, I am unistalling TurboTaz  2017 using GA for my free and then using the NY download in my shopping page. 

[Kat]

You won't be required to purchase another download.  I'm not sure why the state download isn't available for you.  Technically, all downloads should be available to re-download as often as you like for up to 3 years.

Please contact TurboTax Customer Support during business hours using the info linked below.  A Support rep will be happy to assist you.  So sorry you've had this difficulty.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/01/25632

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[Kat]

@CommunityDan Did you also transfer your tax data file to your new computer?  If not, please see the instructions in the FAQ linked below for instructions.

https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-move-my-tax-data-file-to-another-compu...

[palmer_nyc]

I don't know what I did but I reinstalled and I am good to go; yes, I reinstalled my *.tax2017 file

[VolvoGirl]

Here's the article how to download your purchase

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

You can tryCustomer Service 5am-5pm Pacific M-F
https://support.turbotax.intuit.com/contact/

[Kat]

@palmer_nyc Fabulous!