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Can you clarify if you have a license for the download or the online version? Are you on TurboTax.com? @Bob1945
You bought a code for the Desktop software. You need to download and install the program on your computer first. You need a full Windows 11 or Mac OS Sonoma 14 computer to install it.
How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
Then you can continue your Online return in the Desktop program.
After you get the program installed the first thing to do is to update the program and install any state programs you need. So you first need to start a fake return to be able to download the state program (go to FILE-NEW). Just enter some basic personal info like your name and address then click on the State tab at the top and it should ask if you want to download the state program.
To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
Do not click "Start a New Return." Go up to File-Open and click on "Continue From TurboTax Online."
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