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You would need to contact the IRS for further assistance regarding this matter. Their phone number is 800-829-1040.
https://www.irs.gov/help/telephone-assistance
You mean you have not received your Refund? Were your returns Accepted? Maybe they Rejected or you didn't finish filing them.
When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.
Just paying the fee doesn't file the return. After you paid did you continue on to the very end and hit the big orange Transmit Returns Now button? When you log into your account you should see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?
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