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davidlynn71
Returning Member

I have not received my federal tax refunds yet. How come the insurance can not find anything on me.

the irs cannot find anything on me. Why is it taking so long.
7 Replies
DoninGA
Level 15

I have not received my federal tax refunds yet. How come the insurance can not find anything on me.

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

davidlynn71
Returning Member

I have not received my federal tax refunds yet. How come the insurance can not find anything on me.

Turbo tax was the one to file it for me and the irs doesn't have any on me and I have already paid y'all for it and haven't gotten my money yet. 

DoninGA
Level 15

I have not received my federal tax refunds yet. How come the insurance can not find anything on me.


@davidlynn71 wrote:

Turbo tax was the one to file it for me and the irs doesn't have any on me and I have already paid y'all for it and haven't gotten my money yet. 


READ the answer above your post.

macuser_22
Level 15

I have not received my federal tax refunds yet. How come the insurance can not find anything on me.

TurboTax does not file for you, you file as explained above.

 

Does the status show that it was accepted?   If not, then you never actually filed.  Paying is not filing.


You can check your TurboTax filing status here:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

You can check the IRS Where's My Refund website:
https://www.irs.gov/Refunds

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
VolvoGirl
Level 15

I have not received my federal tax refunds yet. How come the insurance can not find anything on me.

Only you can submit your return.  Did you go to the end and hit the big orange Transmit Returns Now button?  Maybe it Rejected?  

 

You can double check your efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

 

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.  And When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

 

 

davidlynn71
Returning Member

I have not received my federal tax refunds yet. How come the insurance can not find anything on me.

It says way to go you have filed your 2019 taxes 

VolvoGirl
Level 15

I have not received my federal tax refunds yet. How come the insurance can not find anything on me.

But if it does not say ACCEPTED then it was not efiled.  You are suppose to print and mail it yourself to the IRS.  So it has NOT been filed yet.   Go back in and try to switch it to efile

 

How to change from Mail to Efile in the Online version

https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online...

 

Click on Add a State to let you back into your retun.

 

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