turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I have not received my checks yet it's been a month

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
CassandraLO
Expert Alumni

I have not received my checks yet it's been a month

For the most up to date information on your refund, you can track your federal refund here: Where's My Refund? which provides your current status for your tax refund.  You may also download the IRS2Go app to check your Federal refund status. For your state refund, please go here - How do I track my state refund?

Even though the IRS issues 9 out of 10 tax refunds within 21 days, it's possible your return may require additional review and take longer to process.

Here is the general timeline of e-filed returns:

Transmission > Acceptance > Processing > Approval > Refund.

For some taxpayers, PATH Act requirements and other identity-protection safeguards implemented by the IRS may account for longer wait times. (Earned Income Tax Credit (EIC) and/or Additional Child Tax Credit)

Other things that can delay your refund include but are not limited to:

  • Liens, back taxes, or refund offsets;
  • Errors, inconsistencies, or missing information;
  • Identity fraud;
  • Form 8379, Injured Spouse Allocation, which can take 11-14 weeks to process.

Once the Where's My Refund? site shows your refund was sent, if you requested a paper check, it can take approximately 3-5 days to receive it in the mail.

If you are concerned you can contact the IRS directly:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do not choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do not choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Press 1 for "form, tax history, or payment".   

Press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question