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mjrho
New Member

I have not received my CD for 2016 tax software. Have they been sent out yet?

I updated my payment info in Nov or early Dec.
1 Best answer

Accepted Solutions
GeoffreyG
New Member

I have not received my CD for 2016 tax software. Have they been sent out yet?

Hello mjrho:

TurboTax 2016 CD-ROM software discs are available, and have been shipping for a few weeks now.  I know that personally because, as a TurboTax employee, I received my own copy of TurboTax 2016 in the mail back in late December.

If you haven't received yours by now, and yet you input your order back in November or December (or you have an annual subscription for the product), then I would respectfully suggest that you take some action to check up on your order, rather than continuing to wait.

If you ordered from us, you should be able to check the status of your purchase by visiting one of the following:

If you purchased TurboTax through an authorized retailer, then you will need to contact them directly for more information concerning the status of your order, as we would not directly have access to that sales record.

For further help with an order placed through us, you are also very welcome to call (for free) and talk to a live agent.  They can certainly straighten out any problem with your order, including sending a replacement disc for one that could have been misdelivered or lost in the mail.  The link to our "contact us" page is at the bottom of this answer.  Please ask for the "Shop and Buy" department when you call, and mention that you are asking about "order status."  That will help direct your call appropriately.

Thank you for asking this important question, and we apologize for any inconvenience.

https://support.turbotax.intuit.com/contact/


View solution in original post

3 Replies
GeoffreyG
New Member

I have not received my CD for 2016 tax software. Have they been sent out yet?

Hello mjrho:

TurboTax 2016 CD-ROM software discs are available, and have been shipping for a few weeks now.  I know that personally because, as a TurboTax employee, I received my own copy of TurboTax 2016 in the mail back in late December.

If you haven't received yours by now, and yet you input your order back in November or December (or you have an annual subscription for the product), then I would respectfully suggest that you take some action to check up on your order, rather than continuing to wait.

If you ordered from us, you should be able to check the status of your purchase by visiting one of the following:

If you purchased TurboTax through an authorized retailer, then you will need to contact them directly for more information concerning the status of your order, as we would not directly have access to that sales record.

For further help with an order placed through us, you are also very welcome to call (for free) and talk to a live agent.  They can certainly straighten out any problem with your order, including sending a replacement disc for one that could have been misdelivered or lost in the mail.  The link to our "contact us" page is at the bottom of this answer.  Please ask for the "Shop and Buy" department when you call, and mention that you are asking about "order status."  That will help direct your call appropriately.

Thank you for asking this important question, and we apologize for any inconvenience.

https://support.turbotax.intuit.com/contact/


Duanea532
New Member

I have not received my CD for 2016 tax software. Have they been sent out yet?

When do I get my 2020 software?

MichelleLO
Intuit Alumni

I have not received my CD for 2016 tax software. Have they been sent out yet?

@2Duanea535 Do you subscribe to TurboTax Advantage? If so, please see When can I expect to receive my TurboTax Advantage order? for assistance. 

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