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Level 1

I have filed my 2017 tax returns using Turbotax. but I didn't receive the refund $738. IRS unable to verify it. What to do?

should I file again? why isn't Turbotax helping me?
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Level 15

I have filed my 2017 tax returns using Turbotax. but I didn't receive the refund $738. IRS unable to verify it. What to do?

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on 2017.

What is the status of the federal tax return?  If the status is anything other than Accepted then the tax return was never e-filed.  If you did not print and mail the federal tax return then the return was never filed.

 

Click on Download/print return (PDF)

A 2017 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

 

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

View solution in original post

2 Replies
Level 15

I have filed my 2017 tax returns using Turbotax. but I didn't receive the refund $738. IRS unable to verify it. What to do?

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on 2017.

What is the status of the federal tax return?  If the status is anything other than Accepted then the tax return was never e-filed.  If you did not print and mail the federal tax return then the return was never filed.

 

Click on Download/print return (PDF)

A 2017 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

 

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

View solution in original post

Level 1

I have filed my 2017 tax returns using Turbotax. but I didn't receive the refund $738. IRS unable to verify it. What to do?

Thank you very much for your kind reply. 

much appreciated. 

 

regards

Raj

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