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fallonicole124
New Member

I filed my taxes with you all in Feb/2020. I paid over $200 and I would like help on figuring out why I have yet to receive my refund. The IRS website states it’s still processing.

 
2 Replies
mesquitebean
Level 15

I filed my taxes with you all in Feb/2020. I paid over $200 and I would like help on figuring out why I have yet to receive my refund. The IRS website states it’s still processing.

@fallonicole124 

This is mainly a user community forum, not a direct route to TurboTax Support.  You're welcome to phone TurboTax Support, but they won't be able to tell you anything about what the IRS is doing.    Once you have confirmed that the IRS has your return and is processing it, the folks at TurboTax receive no further information about your return.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

ADDENDUM:  In another comment below that follows this answer, I left info on how to use your Live TurboTax feature that you paid extra for.

 

I presume you are referring to this IRS "Where's My Refund" tool, and that it says your return is still "being processed."

https://www.irs.gov/Refunds

 

Only the IRS will know what all they are doing with your return.  Normally you'd be able to phone them to inquire about the delay, but the IRS live assistance call centers have been closed due to the Coronavirus situation.  I don't know if they will be open next week or not.

 

However, you can phone the IRS Taxpayer Advocate Service for assistance.  They are still taking phone calls, at least in most states.   At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate for your area.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

 

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

mesquitebean
Level 15

I filed my taxes with you all in Feb/2020. I paid over $200 and I would like help on figuring out why I have yet to receive my refund. The IRS website states it’s still processing.

@ fallonicole124 

In addition to the info above, you appear to be using the Live Deluxe package.   As part of your Live TurboTax, here's how to discuss your issue with a live tax expert at TurboTax.

 

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

 

FAQ:  How to connect with a live tax expert
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

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