It's impossible to get any information other than "we have received your forms and they are being processed." Customer service is nonexistent
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NY State tax refunds can often take longer than federal refunds. You will typically receive your New York State refund within 3-4 weeks or more after your tax return is accepted.
Confirm in TurboTax that your state return was actually accepted, and not just submitted. To do this, log into your TurboTax account, go to your "Tax Home" screen, and look under "Your tax returns & documents" to check your "Accepted" status. If you used a TurboTax Desktop program you can click on "File" at the top of your TurboTax screen (in the black bar) and then click on "Check E-File Status".
The New York State Department of Revenue is the most accurate place to check your refund status. You can use this link to check your New York refund status.
If you still haven't received your refund after 6-8 weeks, you can contact the state directly to check your refund status anytime at 1-518-457-5149 or contact the Department of Taxation and Finance.
If you have any additional information to share or additional questions regarding this, please return to Community and we would be glad to help you.
NYS has received my refund and ‘they are processing it’. That’s the same message I’ve been getting since January!!! Nobody answers in customer service and the number you suggest gives the same information. Anyway, the website info says that the customer service reps don’t have more information than what is displayed. It’s been over a month and 20 days and there simply is no recourse.
There simply is no help/recourse/way to contact them…
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