I filed my taxes in July and still haven't received my tax refund?

[DoninGA]

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

[jerry1950cat]

I have used Turbo Tax for many, many years.  I tried to e file my 2019 tax return after completing thru my TurboTax account and you emailed back that IRS wouldn't accept it via efile.  You did not have any explanation as to why and said I must mail my return.  I mailed July 9, 2020 and began calling IRS in September, 2020...checking 'where's my refund' as well as calling IRS.  Finally, sometime in October, I believe, IRS acknowledged receipt of the return.  but today, January 6th, the status via 'where's my return' still indicates 'processing'.  I have spoken with IRS reps numerous times and each time I am told they are behind and for me to continue checking website and/or call.  The IRS representatives can give me no reason why my return is still being processed.  They advised there seems to be no problem with entries, deductions, etc. and they don't know why it is being held up.  They did confirm it is in the Austin, TX office.  Last rep I spoke with on Nov. 23, 2020, advised that I should wait and call back around December 21st.  I have tried to call on several occasions and can't even get as far as a representative...message is to call back later or another day.  I am very frustrated.  First, because you couldn't give me a reason my 2019 tax return couldn't be e-filed when my tax information was checked and rechecked by Turbo Tax through-out the completion process and the final check before filing.   Second, because you are not helping me solve this problem.....

[DanielV01]

This is an issue that, unfortunately, must be resolved by the IRS.  Although most refunds are issued within 8 to 21 days of receipt, occasionally the IRS will review a return for an unspecified reason, which can delay the refund.  When this happens, it shows up in the system as "processing".  TurboTax cannot assist with this, because it is the IRS that is processing.  And, unfortunately, COVID has the IRS very backed up.  You can continue to try to ask the IRS for more information, but it is likely they will not be able to provide any for now.  Eventually this will get resolved, but this is dependent on the IRS.