I filed my taxes 3 months ago by mail (on 7-14-2020). I didn't get my refund yet. The website app "where is my refund" did not show any information about my filing. Why?

[ahmad_1]

I can't even know the status of my filing. Nothing online. Did it get lost in the mail? Did they receive it? How can I ask a real person in the IRS?

[VolvoGirl]

Sorry the IRS has limited staff due to Covid-19.  They didn't start opening the mail until June that's been stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns.  An IRS spokesperson recently said that they have about 11 million pieces of unopened mail.  The IRS says....."We’re experiencing delays in processing paper tax returns due to limited staffing. If you already filed a paper return, we will process it in the order we received it."  So it may take longer if you mailed in June or later.  So you have to keep waiting.

See this IRS page for the latest information

https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

[ahmad_1]

So, how long should I wait. The IRS website says 6 weeks for paper mailed filing. It has been more than 12 weeks for me. I just want to at least know they received it and when I should expect my refund. Should I call? what number?

[fanfare]

IRS says:

Do not call.

Do not send your return a second time.

[Critter-3 · Accepted solution]

Due to the 4 month covid shut down earlier this year ADD 4 months to the usual processing times of ALL mailed in returns this year.   Until your envelope rises to the top of the pile, is opened and entered into the system for processing you will not see it on the WMR tool ... check once a week until you see it show up and then twice a week until it is approved and the refund date is posted.