I filed my taxes 11 months ago and it still says processing. Why haven't I gotten my refund yet?

[kgreaves1985]

I filed through turbo tax and got direct deposit. I can't reach anyone at the IRS and I don't know what to do anymore.

[DoninGA]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

[NCperson]

@kgreaves1985 did you check your transcript or the WMR tool at the IRS website?  The IRS stated yesterday that they have completed processing on all tax returns with no errors received through March.  You could not have filed 11 months ago - that was last December and no one was permitted to file until the end of January, 2022.