TurboTax gets no information about the status of your refund. The IRS does not send letters to notify someone that their return has been received or that it is being processed.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted. Some refunds take longer. Many are taking longer now because the IRS quit processing returns for a while and just recently started up again. there is a big backlog of unprocessed returns.
Have you confirmed that your efiled return was submitted and accepted by the IRS?
If accepted, what does the IRS tracking web site say about the status of your refund?
Here is an IRS Q&A with information about refunds:
Not sure if you heard about the virus but it shut the IRS for more than a month .. they are just now getting back to work ... so things are taking much longer this year ...
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.