The messages and bars on the IRS Where's My Refund? webpage change all of the time; and sometimes the same message is displayed continuously, or the bars disappear entirely (they may return later). The disappearance of the bars, as a stand-alone action, signifies nothing important at all.
The behavior that you observe is more likely an indicator that your tax return (and refund) is simply moving through the processing system
The IRS is the only entity that can provide you with accurate information as to the processing / refund status of your tax return, or tell you when you may expect to receive a refund.
Finally, please keep in mind that the IRS doesn't always move as fast as taxpayers would like (especially when waiting for a refund). Also taxpayers who report certain items of income (such as self-employment) or certain tax credits (such as dependent care) can experience longer wait times for the IRS to process their original tax return, and ultimately issue a tax refund.
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To contact the IRS, please see the following link: How do I contact the Internal Revenue Service (IRS)?
