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chantal-sallade
New Member

I filed my Federal taxes on April 19th and still haven't received my Federal refund?

I have checked the "track my refund" website through the IRS and it doesn't have an update.
2 Replies
Texas Roger
Level 15

I filed my Federal taxes on April 19th and still haven't received my Federal refund?

TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted. Some refunds take longer.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
The IRS is currently not processing any mailed returns.

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

mesquitebean
Level 15

I filed my Federal taxes on April 19th and still haven't received my Federal refund?

First, did you efile?  If so, log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

 

When using the IRS WMR tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds

 

Use only the Federal refund amount.  Do not use any combined total refund figure that includes the state refund.   Look at your actual 2019 return to get the Federal refund amount.  Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.


And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.

 

You can also try phoning the IRS refund hotline.  I've seen it work for some users before when the WMR tool didn't.

800-829-1954

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