Not sure what you think you did, but it is impossible to e-file a state return if you did not e-file the federal return. If your federal return was not e-filed AND accepted, you could not e-file the state. Your state has to be printed, signed and mailed or it has not been filed at all.
Not sure what emails you are getting. The only way you could have chosen to have TurboTax fees deducted from a federal refund would have been if you e-filed your federal return and chose refund processing to have a third party bank take your fees out of your refund and send you the rest of the refund.
Sounds like you better check on your e-file status and see what you really did, and sort this out with customer support.
Did you e-file? Did you click a big orange button that said “Transmit my returns now?”
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If the IRS accepted it, what does it say here?
https://www.irs.gov/refunds
Or does your account say “Ready to Mail?”
Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
