I filed my 2023 taxes with TurboTax; both federal and state were approved. I received my federal refund, but not my state refund. WV State Tax has no info with my SSN.

[febelsnowshoe]

I filed my 2023 taxes using TurboTax, and they confirmed that both my federal and state returns were approved. I received my 2022 state tax refund in March 2023 without any issues. For 2023, I have received my federal refund but not my state refund. When I call the West Virginia State Tax Office, they tell me that they have no record of my state tax return and no information under my Social Security number. However, TurboTax shows that everything was correctly filed and approved. Did TurboTax not file my state taxes? How can I get help from TurboTax to resolve this issue?

[VolvoGirl]

I assume you mean "accepted" not approved.   Turbo Tax only knows if the IRS or state Accepted your return for processing.  Then the IRS or state approves it.   They don't update Turbo Tax about your return.

Better double check your state efile status
https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/check-e-file-status/L9...

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

Then only the state can tell you when you will get your refund. After Turbo Tax transmits your return they are done with their part.