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Level 1

I filed my 2018 return on TurboTax. It was accepted. Why is it not showing up when I log on? I am away from my computer, but my 2017 return is available online.

 
2 Replies
Level 20

I filed my 2018 return on TurboTax. It was accepted. Why is it not showing up when I log on? I am away from my computer, but my 2017 return is available online.

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

Level 20

I filed my 2018 return on TurboTax. It was accepted. Why is it not showing up when I log on? I am away from my computer, but my 2017 return is available online.

Did you use online TurboTax?   If so, you have to use the exact same account and user ID to look for the return.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

 

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows