in about 6 weeks or less the IRS should send you an explanation. If you disagree there will be instructions for how to respond.
or call the IRS
1. Call 1-800-829-1040 between the hours of 7:00 AM – 7:00 PM local time.
2. Press “1” for English or “2” for Spanish.
3. Press “2” for “answers about your personal income taxes.”
4. Press “1” for “questions about a form you have already submitted or a payment or to order a tax transcript.”
5. Press “3” for “all other questions about your tax history or payment.”
6. Press “2” for “all other questions about your tax history or payment.”
7. Do not input your Social Security Number when the recording tells you to.
8. Press “2” for “personal- or individual-tax related question.”
9. Press “3” for “all other inquiries.”
10. Wait to be connected to someone at the IRS.
No one at TurboTax gets any information from the IRS after you file your tax return, so no one at TT knows why your refund was reduced by the IRS. There could be a variety of reasons, including a mistake you may have made with the income you entered, back taxes or child support you owed, a credit you expected to get that was disallowed...etc,. etc. Wait for the letter from the IRS.