I file my 2019 tax by turbo tax but I still haven'...
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Level 1

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?

 
11 Replies
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Level 15

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?

Did you efile or mail your return? They just started processing mailed returns that have been stacking up. See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

When will you get your refund,
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

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Level 1

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?

I didn't mail it because I fill with turbotax delux  I was filling since may 1 I got state refund, But I haven't got my federal return.  It shows on my account as accepted but why I still didn't recieve my refund?

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Level 15

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?

The IRS is taking longer this year. Only the IRS can tell you. See the IRS link above.

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Level 1

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?

It has been more than 4 month.

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Level 1

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?

Like I said I file may 1 2020 so its 4 month ago still didn't recieve it. 

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Level 15

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?


@Tariku wrote:

Like I said I file may 1 2020 so its 4 month ago still didn't recieve it. 


Did you use Online TurboTax?    If so, log into your online account, and if the info at the Tax Home confirms your efiled return was accepted, you can use the "Where's My Refund" tool at the IRS website below to check on the status of your Federal refund.  
https://www.irs.gov/Refunds


NOTE: When using that tool, be sure to enter the correct SSN and filing status.  Use only the Federal refund amount, and not any total refund amount that includes a state refund.  The amount to use is on your Federal Form 1040, Line 21a.

 

If the IRS tool says it is still being processed, here's how to reach the IRS to inquire about the delay, but it may not be easy.  Part of it is luck.    Due to the Coronavirus, some of the IRS call centers had been closed the last few weeks, some are operating with reduced personnel, and others are gradually opening back up.  Users have been reporting that they are finally now reaching someone.    Here is the normal method to reach a live IRS agent when they are operating smoothly, and I'll also tell you below how to reach the IRS Taxpayer Advocate Service, if needed.

 

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
  • Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.

If you continue to have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area.    They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS.    At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.    If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent.  A couple of users reported that at least for them, that was a backdoor route to the IRS.

 

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

 

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

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Level 1

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?

When I login to my turbotax account it said accepted  both federal and state .

I have got my state tax returns 2 months ago. But my federal tax returns is not coming.

I was login in to my Irs account to get tax 2019 transcript for personal use it mentioned as if I am not filing tax for 2019. So please if you working for turbotax I need to know what did I missed I filled online everything. ?

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Level 15

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?


@ Tariku wrote:

When I login to my turbotax account it said accepted  both federal and state .

I have got my state tax returns 2 months ago. But my federal tax returns is not coming.

I was login in to my Irs account to get tax 2019 transcript for personal use it mentioned as if I am not filing tax for 2019. So please if you working for turbotax I need to know what did I missed I filled online everything. ?


OK.  If your TurboTax account says "accepted", that means the IRS received your efiled return and agreed to start processing it.   If your return is still tied up in IRS processing, perhaps that is why your 2019 return transcript is not showing up yet.

 

This is a user community forum.  We don't work for TurboTax Support, but can tell you how to check on your return and how to speak to the IRS about the delay.  And if necessary, the IRS Taxpayer Advocate Service.

 

Did you use the IRS "Where's My Refund" tool I mentioned above?   You didn't mention if you had used it or not.  What do you find when you use this IRS "Where's My Refund" tool at the IRS website?

https://www.irs.gov/Refunds

NOTE: When using that tool, be sure to enter the correct SSN and filing status.  Use only the Federal refund amount, and not any total refund amount that includes a state refund.  The amount to use is on your Federal Form 1040, Line 21a.

 

You can also use the IRS refund hotline:  800-829-1954

 

If the IRS "Where's My Refund" tool says your return is still being processed, you can phone the IRS to speak to a live IRS agent about the delay using the steps I outlined in my other answer above.   I also told you how to phone the IRS Taxpayer Advocate Service, if needed.

 

I don't know another way to state it.  Here's how to phone TurboTax Support if you need them to explain it to you in a realtime phone conversation.  But TurboTax won't know anything specific about the status of your refund at the IRS.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.

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Level 1

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?

  • Yes I check on that It says your refund is processing.  Thank you  for your help.
Highlighted
Level 1

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?

@mesquitebean I appreciate for your information that helps alot. Keep it your good work . 

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Level 15

I file my 2019 tax by turbo tax but I still haven't recieve my federal tax refund.?


@Tariku wrote:

@ mesquitebean I appreciate for your information that helps alot. Keep it your good work . 


You're welcome.  Good luck.

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