This is mainly a user community forum, and nothing account-specific can be handled here. To discuss any fee/billing issue, you'd need to phone and speak to TurboTax Support and see if you can work anything out.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/replies/3300041