@rnicolas86 wrote:
I received my refund and all, however cant find it to get the AGI for this year so I had to mail it this time. After, I thought I should look for the acceptance email and there it is 1 for federal 1 for state. Nothing showing in online account however. If it went thru to be accepted by the IRS then it got filed so what is wrong here?
If you prepared a 2020 return in Online TurboTax last year and can't find it, the most common reason is multiple accounts. You can't necessarily go by the email address on your acceptance notice from last year. That address is not necessarily the User ID for your Online TurboTax account. It may or may not be. You can have the same email address for notification purposes for up to 5 TurboTax accounts.
A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
