I am unable to file my return with Turbo Tax due to a transmission error. I want my money back.

[rodrichardson1]

I was unable to file my taxes with Turbo Tax due to a transmission error. How do I get refunded the $170 that was charged to my account?

[DoninGA]

Any type of billing issues are handled by TurboTax support, not on this user community forum.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

[VolvoGirl]

What is the error?  Maybe we can help you fix it.  You can print and mail your return.  The Turbo Tax fees are to prepare the return whether you efile or print and mail it.

Transmission doesn't work

https://ttlc.intuit.com/community/e-file/help/what-if-transmit-returns-doesn-t-work/00/25805 

[xmasbaby0]

Your fee is the same whether you e-file the return or print, sign and mail it.  The fee was not based on being able to e-file---it was based on using the software to prepare your tax return.  If you tell us the exact transmission error we might be able to help.