A rejected return is considered to not have been filed. So here's how
to reopen an unfiled return to change the filing method since you plan
to file by mail but are getting an error when trying to print from your
account.
- Log in and go to your 2016 Tax Timeline.
- Since TurboTax thinks you are finished, there will be no orange "Take me to my return" button.
- So in that case, scroll down to "Some things you can do."
- Choose "Add a State." (you don't really add one; that's just to get the return to open up.)
- Once the return is open, go through the REVIEW tab to be sure all is still in order.
- Then go to through the FILE tab and change the filing method to "file by mail."
- It should then offer you the opportunity to print the return and Filing Instructions.
- Be sure to sign and date the return before mailing.
If you have any problem printing by that method, then here's an alternate approach:
- While the return is still open, click at the top on MY ACCOUNT, then choose PRINT CENTER.
- Then choose "Print/save/view this year's return."
- It will probably offer you a basic PDF and one with "all forms and worksheets." See if you can print from one of those.
