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janae-remsberg
New Member

I am trying to print off my 2016 tax returns and it for some reason will not show up:/

 
1 Reply
mesquitebean
Level 15

I am trying to print off my 2016 tax returns and it for some reason will not show up:/

By "will not show up", do you mean you can't find the 2016 return at all, or that it doesn't show up in the printout when you try to print it?

When you log in and go the 2016 Tax Timeline, is there a section "Some things you can do", with a link to "Download/print the PDF?"    Or does it act like it wants you to start a new 2016 return?   If you don't find the 2016 return at all, you may have multiple accounts.  Here's how to check:

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es), then go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.


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