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xu2011ca
New Member

I am looking for my 2021 tax return. I got message saying I didn't file with TurboTax for my 2021 tax return. However, I have email proof that I filed with TurboTax

I try to talk to a person. It is Thur. 9/28/2023 3pm pacific time. I got a message saying the talk to a person session is closed. The message also said the working time is uptil 5pm pacific. The information contridicts.
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2 Replies

I am looking for my 2021 tax return. I got message saying I didn't file with TurboTax for my 2021 tax return. However, I have email proof that I filed with TurboTax

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

 

Start the 2022 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

 

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

 

You may have multiple accounts.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your2021 account, then use the option shown in blue on the account recovery website, "Try something else"

I am looking for my 2021 tax return. I got message saying I didn't file with TurboTax for my 2021 tax return. However, I have email proof that I filed with TurboTax

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