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The name and address on the return must be the same as the billing address on the card ... if they do not match the transaction may not go thru.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support for this situation:
See the link below for troubleshooting your payment.
Your payment information is not processing
If you continue to have trouble, contact TurboTax Support for assistance.
What is the TurboTax phone number
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