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shayqueen16
New Member

How will I know if the bank sent my refund back to the Irs after direct deposit got denied ? My status still says my refund is at my bank do I call them ?

 
3 Replies
CassandraLO
Intuit Alumni

How will I know if the bank sent my refund back to the Irs after direct deposit got denied ? My status still says my refund is at my bank do I call them ?

It can take approximately 5-10 business days for the bank to send it back to the IRS. Once the IRS receives the rejected deposit, it can take up to 3 weeks (this can vary) to receive your check. Keep an eye on the status of your return. Where's My Refund? will update and let you know a check has been sent out.

You can contact your bank, to see if they can give you a time frame for how long it takes them to return the rejected deposit because not all banks have the same processes.

For additional information please visit https://www.irs.gov/faqs

pamela51
New Member

How will I know if the bank sent my refund back to the Irs after direct deposit got denied ? My status still says my refund is at my bank do I call them ?

I don't if my bank sent my refund back to the irs!! Is there you can help me find that out

HeatherPLO
Intuit Alumni

How will I know if the bank sent my refund back to the Irs after direct deposit got denied ? My status still says my refund is at my bank do I call them ?

If your refund was sent back to the IRS, you can reach out to them for additional information.  To get in touch with an agent, please see the instructions below:

 

1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions." 

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

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