Solved: How to request a lost or stolen turbo card
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taherral12
New Member

How to request a lost or stolen turbo card

 
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bluedeb
Level 15

How to request a lost or stolen turbo card

If you lose your card or believe it to be stolen, you should call (888) 285-4169 to report it lost or stolen. They will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file.

https://turbodebitcard.intuit.com/help-faq-s#:~:text=If%20you%20lose%20your%20card,at%20the%20addres....

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6 Replies
bluedeb
Level 15

How to request a lost or stolen turbo card

If you lose your card or believe it to be stolen, you should call (888) 285-4169 to report it lost or stolen. They will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file.

https://turbodebitcard.intuit.com/help-faq-s#:~:text=If%20you%20lose%20your%20card,at%20the%20addres....

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Robinwoodley127
New Member

How to request a lost or stolen turbo card

I would like to request a lost card 

bluedeb
Level 15

How to request a lost or stolen turbo card

@Robinwoodley127   No one here can help you get a lost card replaced.  See the post above yours for links to report a lost card.

JeanneLO
Employee TurboTax Specialist

How to request a lost or stolen turbo card

@Robinwoodley127

 

To report a card lost or stolen for your Turbo Visa Debit Card you can log into TurboDebitCard.com or call toll-free at (888) 285-4169 

Follow these step if you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Follow the prompts to report the lost/stolen card and request a replacement.
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Yentell2200
Level 2

How to request a lost or stolen turbo card

Never received my stimulus payment yet still waiting on my new Turbo Tax card can you send it by FedEx I need my stimulus money

AmyC
Employee Tax Expert

How to request a lost or stolen turbo card

@Yentell2200 TurboTax does not handle customer money. You will need to contact SBTPG about the Green Dot debit card. 

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