How to fix State refund for IL showing 0 due when my daughter should be getting a refund of $156? She only has a W-2 to file same as her sister who got her full refund.

[ella22421]

We've used turbo tax free for the past 3 years now and never had an issue. Makes zero sense why their showing no state refund when money is due based on standardized deductions and state taxes paid.

[xmasbaby0]

Did you double check the amounts entered from boxes 16 and 17 of the W-2?   Make sure the amounts were entered correctly.   Did your daughters earn similar amounts and have similar amounts of IL tax withheld?

[Mike9241]

based on standardized deductions and state taxes paid.

Illinois has no standard deduction and if she can be claimed as a dependent on your return she gets no exemption on her return if her base income is $2376 or greater so her taxable income for Illinois becomes the same as her federal adjusted gross income (barring special additions or subtractions)

[ella22421]

Yes, I have deleted and re-entered her W2 information a few times to make sure it was done correctly. Both worked for the same employer and made almost the same amounts, one is getting a state refund and one is not. I know she's owed the state refund, makes zero sense to me. I'm going to file her taxes with a different service provider.

[xmasbaby0]

Are both girls being claimed as dependents?    

[ella22421]

Yes, they are being claimed as dependents on my taxes. I tried deleting all the info entered and redoing it, but not making a difference. I print the 1040 IL form and completed it myself and she should be getting back her state refund. Oh well, maybe it's a glitch because my other daughter processed fine.