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New Member

How to file lost card an get new one

3 Replies
Level 15

How to file lost card an get new one


How do I report my card lost or stolen?

If you lose your card or believe it to be stolen, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. A lost/stolen card replacement fee applies. See your Cardholder Agreement for more information.

New Member

How to file lost card an get new one

Need a mew card 

Intuit Alumni

How to file lost card an get new one



To report a card lost or stolen for your Turbo Visa Debit Card you can log into (quickest option) or call toll-free at (888) 285-4169 

Follow these step if you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Follow the prompts to report the lost/stolen card and request a replacement.

Call volume is high right now and agents are doing their best to provide quality service. 

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