I’ve already filed this years tax return, and I’m needing to download my return from 2017. How do I upgrade to plus after already having filed and payed?

[bluedeb · Accepted solution]

How to add PLUS Benefits to my order after filing or paying for TurboTax

If you’ve completed your return in TurboTax Free Edition and want to add PLUS to talk to a specialist, get access to your prior year return, or something else, we’ll help you along.

Here’s how to do it:

1. Sign in to your TurboTax account.
2. In the upper right menu, select Help and then select Contact us.
3. Type in Add PLUS Benefits and select Let's talk.
4. Select Talk to a specialist, and then Get PLUS Benefits.
5. Follow the on-screen instructions to pay.
6. Finally, go back to Help, Contact us, type in your question, and Continue.

[mjw17664]

Got as far as the page before I pay, but now it’s just loading... and loading... and loading... tried a different device and connection, and nothing...

[bluedeb · Accepted solution]

sign out, then clear your cache. Then sign back in & try again

How to clear your cache
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3302272">https://ttlc.intuit.com/replies/3302272</a>

[bluedeb · Accepted solution]

I just found out the system may be down, allot of people are posting they can’t pay either. Hopefully it is up soon