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The refund has to go from the IRS to the processing bank to the card ... so it has 2 bank stops to make. This total process can take up to 3 business days to complete ... check with the third party bank & your card for more information.
For the processing bank .... you can check your status at www.sbtpg.com
24-Hour Automated Customer Support: (800) 717-7228
Live Taxpayer Support: 1-877-908-7228 https://cisc.sbtpg.com/contact.aspx
If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
When the status of your
refund is Refund Sent, it means the IRS has sent your refund to your
financial institution for direct deposit. This status will tell you when your
refund was sent to your bank. It may take
your financial institution 1 – 5 days to deposit the funds into your account. Please wait until it’s been
five days from the date we sent the refund to your bank to check with your bank
about the status of your refund. This time frame is provided to allow for the
variations in how and when banks deposit funds.
If you haven't
received your refund in your account after the 5 day waiting period, you can
call the IRS. IRS representatives will be able to research the status of
your refund if your return was accepted (received) more than 21 calendar
days ago. The number to call them at is 1-800-829-1040, but prepare yourself
for a potentially long wait times.
Please see the following IRS link for more information:
https://www.irs.gov/Refunds/Tax-Season-Refund-Frequently-Asked-Questions
You mean to tell me that I really have to wait 5 business days to get my refund after the IRS has sent it to my TurboTax debit card??
The IRS tells you to allow 1-5 days for the refund to post to your account. Have you done that?
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