How do I request for another card for my tax refund to come on? I never received the 1st one

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TurboTaxCassieLO says

"If you need assistance with your Turbo Prepaid Visa Card, please visit https://www.turboprepaidcard.com or call us toll-free at (888) 285-4169."

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I tried that but it keeps telling me the information I'm entering is incorrect when I know my information is correct. What else I can do? I need help getting another card issued

Both the IRS and TurboTax say that my direct deposit refund should be in my bank account by May 5. Today is May 12 and I still have not received it. What can I do?

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How do I request for another card for my tax refund to come on? I never received the 1st one

How do I request for another card for my tax refund to come on? I never received the 1st one

How do I request for another card for my tax refund to come on? I never received the 1st one

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How do I request for another card for my tax refund to come on? I never received the 1st one

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How do I request for another card for my tax refund to come on? I never received the 1st one

How do I request for another card for my tax refund to come on? I never received the 1st one

Unlock tailored help options in your account.

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