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If you're having problems with printing I would suggest calling us. You can contact us via the FAQ below. You can also follow the directions below to make sure you're going about this correctly. Our Phone Agents will be able to see your screen to see whats going on, to better assist you with troubleshooting.
https://ttlc.intuit.com/replies/3300041
https://ttlc.intuit.com/replies/3302322
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