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How do I get past the ExpertAssist subscription page without subscribing?

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3 Replies

How do I get past the ExpertAssist subscription page without subscribing?

I was forced into the ExpertAssist, which I have no intention of using. The Do It Yourself option was not available, or if it was, was cleverly hidden by TurboTax to trick customers.

 

Later on, after spending a lot of time inputting tax info, I realized that I was being charged more for this service that I do not want. Yet apparently the only way to get rid of it is to clear the return and start over.

 

That is unacceptable!

CatinaT1
Employee Tax Expert

How do I get past the ExpertAssist subscription page without subscribing?

I'm not sure if they can do anything, but you can call customer service.  Here is a link to contact  Turbo Tax Customer Service.

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Milanis7
New Member

How do I get past the ExpertAssist subscription page without subscribing?

I experienced the same issue for the past years due to filing a 1099 once. I just noticed the forced Expert Assist subs because I was filing a W-2 this time around. I am so frustrated with Turbo Tax Intuit. Trying to fool people on third party fees, really? 

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