But what if you paid the amount and then decided not to submit the file.
In the restaurant business if you order food thinking you want it, and then realize that what your ordered in not what you wanted the restaurant will take it back, refund you and or let you order something else for a different charge.
So if i filled out all the information, did all the work myself, paid the fee and then realized I wanted to file/submit my return through about service or personally I should receive a refund.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax