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Level 1

How do I get a refund for TurboTax online if I did not fill with TurboTax?

How do I get a refund for TurboTax online? I did not fill with TurboTax. 

6 Replies
Level 20

How do I get a refund for TurboTax online if I did not fill with TurboTax?

There is no refund of the Online program fees once paid. 

Level 1

How do I get a refund for TurboTax online if I did not fill with TurboTax?

Thank you for letting me know to NEVER use TurboTax again. I will also encourage people to use H&R Block instead.
Level 20

How do I get a refund for TurboTax online if I did not fill with TurboTax?

Ok .. so do you also go to a fast food restaurant, order & pay for the food and just because you decided not to eat it when it comes you expect a full refund ?  That is the same thing with TT ... you paid for the use of the program and still have access to the same but just because you choose to not use it you expect a refund.  

Does your unconditional 60-day money-back guarantee also apply to the mobile app?

No, our unconditional 60-day money-back guarantee only applies to TurboTax CD/Download products which are installed on computers and laptops.

Per our Terms of Service for the mobile app:
You may use the Service without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay for the Services.
Level 4

How do I get a refund for TurboTax online if I did not fill with TurboTax?

But what if you paid the amount and then decided not to submit the file.

 

In the restaurant business if you order food thinking you want it, and then realize that what your ordered in not what you wanted the restaurant will take it back, refund you and or let you order something else for a different charge.

 

So if i filled out all the information, did all the work myself, paid the fee and then realized I wanted to file/submit my return through about service or personally I should receive a refund.

Level 20

How do I get a refund for TurboTax online if I did not fill with TurboTax?

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 4

How do I get a refund for TurboTax online if I did not fill with TurboTax?

Thank you.