How do I download prior year return if I didn’t pay?

[bigsteveo925]

I need my last two years (2018,2019), but apparently I didn’t choose a plan those years that would allow me to access them. How do I get them?

[DoninGA]

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

[bigsteveo925]

It says I used a product last year that doesn’t allow me to access the return. Is there another way?

[DoninGA]

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@bigsteveo925 wrote:

It says I used a product last year that doesn’t allow me to access the return. Is there another way?

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Contact TurboTax support for this issue of not being able to access your prior year online tax return.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)