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How do I cancel an order? I have decided not to file with Turbo tax but have already paid the fee.

 
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How do I cancel an order? I have decided not to file with Turbo tax but have already paid the fee.

You would need to contact TurboTax support for a refund.

In TurboTax Online: 

  1. Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
  2. Now select Help in the upper-right corner.
  3. Select Contact us at the bottom.
  4. Enter your question, select Continue and then:
  • Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or 
  • Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
  • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.

We're here from 5am to 5pm Pacific, closed April 21 (Easter Sunday). 

For answers to questions often asked by Free Edition customers, go here.

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3 Replies

How do I cancel an order? I have decided not to file with Turbo tax but have already paid the fee.

You would need to contact TurboTax support for a refund.

In TurboTax Online: 

  1. Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
  2. Now select Help in the upper-right corner.
  3. Select Contact us at the bottom.
  4. Enter your question, select Continue and then:
  • Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or 
  • Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
  • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.

We're here from 5am to 5pm Pacific, closed April 21 (Easter Sunday). 

For answers to questions often asked by Free Edition customers, go here.

Scorpio
New Member

How do I cancel an order? I have decided not to file with Turbo tax but have already paid the fee.

i need to cancel the state part of my filling.

Scorpio
New Member

How do I cancel an order? I have decided not to file with Turbo tax but have already paid the fee.

can i request a paper check instead of direct Deposite.

 

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