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rjdiaz89
New Member

How do I access my 2017 return? On the homepage, I'm only allowed to see my 2016 return. I'd like to track the progress of my refund.

 
2 Replies
mesquitebean
Level 15

How do I access my 2017 return? On the homepage, I'm only allowed to see my 2016 return. I'd like to track the progress of my refund.

If you log in and see no evidence that you prepared a 2017 return in that account, then you likely have multiple accounts and signed into the wrong one.   See my answer in the Answer section below with the steps to locate multiple accounts to find the 2017 return.

As for tracking your refund, here's how:

About how long has it been since you filed?  Did you efile, or did you print, sign, and mail the return?

If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efi...>

If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?  Click the blue button "Check My Refund Status."
<a rel="nofollow" target="_blank" href="http://www.irs.gov/Refunds">http://www.irs.gov/Refunds</a>

If that IRS tool shows that the refund has been sent, report back for more info.  

If the IRS tool says it is still "being processed", and if it's been longer than 21 days, we can tell you how to speak to someone at the IRS to see if they can tell you anything about the delay.

To track a state refund:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund">https://ttlc.intuit.com/qu...>
mesquitebean
Level 15

How do I access my 2017 return? On the homepage, I'm only allowed to see my 2016 return. I'd like to track the progress of my refund.

If you log in and see no evidence that you prepared a 2017 return in that account, then you likely have multiple accounts without realizing it and signed into the wrong one.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
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