How come my money is not on my card I got in the mail

[JeanneLO]

The tax refund will not be applied to your Turbo Visa Debit Card until the IRS or applicable state issues the refund. Typically it takes about 21 days to receive your refund from the IRS when you e-file and choose direct deposit as your refund choice. Also you will get personalized refund information if you check back with Where's My Refund? as your status changes. Please see this TurboTax FAQ for more information: https://turbotax.intuit.com/tax-tips/tax-refund/wheres-my-tax-refund-the-irs-refund-timetable-explai...

Please see this TurboTax FAQ for your state Department of Revenue contact and refund information.

[user1388073]

I wanna know why I got my green dot card from turbo tax and my money is not on it. It says 0.00 balance. I'm suppose to get 1,952 dollars back

[JeanneLO]

@user1388073

I see you asked the same question, have you checked on where's my refund? Does it show the refund has been issued by the IRS? Your refund will not be credited to your account until the IRS actually issues the refund.