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malon7ma
New Member

How come its not stored on your website my taxes when I filed

 
1 Best answer

Accepted Solutions
mesquitebean
Level 15

How come its not stored on your website my taxes when I filed

Did you prepare your return online?    Online TurboTax has a new look starting today.   Log in and it may open on the Tax Home page.  If not, in the left column, click on Tax Home.  Once on the Tax Home page, scroll down and find "Your tax returns & documents."   If necessary, click the "Show" link on the right to expand that section.

If you find no evidence at all of your prior returns, you may have multiple accounts.

NOTE:  If you used desktop TurboTax (CD/download), then it is stored locally on your computer, not in an Online account.

If you used Online TurboTax, to get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es), then go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

View solution in original post

6 Replies
mesquitebean
Level 15

How come its not stored on your website my taxes when I filed

Did you prepare your return online?    Online TurboTax has a new look starting today.   Log in and it may open on the Tax Home page.  If not, in the left column, click on Tax Home.  Once on the Tax Home page, scroll down and find "Your tax returns & documents."   If necessary, click the "Show" link on the right to expand that section.

If you find no evidence at all of your prior returns, you may have multiple accounts.

NOTE:  If you used desktop TurboTax (CD/download), then it is stored locally on your computer, not in an Online account.

If you used Online TurboTax, to get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es), then go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
SweetieJean
Level 15

How come its not stored on your website my taxes when I filed

or did you use TT Desktop (download/CD)?
malon7ma
New Member

How come its not stored on your website my taxes when I filed

download/cd
xmasbaby0
Level 15

How come its not stored on your website my taxes when I filed

Then the file is only on your own hard drive.  You used desktop software so the tax files are not stored online.  They are on your computer or any backup devices you used like a flash drive.
How do I get a copy of a return I prepared using desktop TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1900639">https://ttlc.intuit.com/questions/1900639</a>
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
malon7ma
New Member

How come its not stored on your website my taxes when I filed

what if I cant e file from prior year tax return. Its definitely not safe to file thru the mail
xmasbaby0
Level 15

How come its not stored on your website my taxes when I filed

You cannot e-file a previous year.  When you mail your tax return, use a mailing service that will track it like UPS or certified mail so you will know the IRS received it.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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