How can I talk to someone about Turbotax telling me that I didn't file my 2020 taxes with them, but I received a refund and have a printout of what I filed?

[proanemk]

I'm trying to access my 2020 Turbotax, but it's telling me that I didn't file with them that year, and won't take the activation code.  I use the service every year, filed my taxes electronically, printed out the hard copy, and received my refund.  When I found my Jan 16, 2020 download confirmation email, it says I purchased the 2019 version, but I had already purchased and done my 2019 taxes the previous year. How do I access the 2020 return, as I want to review it?

[xmasbaby0]

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

[proanemk]

Hi and thank you for your response. I think I have figured out what I was doing wrong.

Thank you again.