How can I request for turbo Tax refund for a prior year return I paid for

[allilom]

On 4/12/2019, I paid for download of a prior year tax return but when I download the file, it says I don't have a file to amend. I don't want to amend a return. I need to continue and submit the return

[Sharmaine]

If a refund is warranted, you will need to speak with an agent. This Turbo Tax FAQ will show you the best way to reach an Agent.
https://ttlc.intuit.com/replies/3300041