You'll need to sign in or create an account to connect with an expert.
If you filed your tax return with TurboTax for tax year 2018 and it was accepted by the IRS and you never received your anticipated refund you will need to contact the IRS as they issue the refunds not TurboTax. You may contact the IRS at 1-800-829-1040 please see this website article from the IRS on contact hours and information you will need to have ready when calling them: https://www.irs.gov/help/telephone-assistance.
Here are some tips when contacting the IRS:
If you need to inquire about a state refund please contact your state Department of Revenue.
Was your return Accepted? When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. Just paying the fee doesn't file the return. After you paid did you continue on to the very end and hit the big orange Transmit Returns Now button?
Maybe you didn't finish filing it or it Rejected. When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
loganpylant1576
New Member
ayanez2021
New Member
Edlett
New Member
Lissypie01
New Member
960adfd69f72
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.